How Reach 01 collects, uses, and protects information when you use our website, contact us, or engage us as a client.
This Privacy Policy describes how Reach 01 LLC. ("Reach 01", "we", "us", "our") collects, uses, and shares information when you visit Reach01.com, contact us, subscribe to our newsletter, or engage us as a client. This policy is provided for transparency and to help you understand your rights — it is not legal advice and should not be relied on as such.
We collect information in three ways:
When you submit a form, send us an email, or sign up for our newsletter, you may give us your name, email address, company name, project details, and any other information you choose to share. When you become a client, we may also collect information needed to contract with and invoice your organisation.
When you visit our website we collect basic technical information including your IP address, browser type, device type, referring URL, pages visited, and time spent on the site. We use this for analytics and to improve the site. We do not use this information to identify individuals.
We use a small number of cookies, primarily for analytics (Plausible Analytics, which is privacy-respecting and cookie-free where possible) and for keeping you signed in to any client area you have access to. We do not use third-party advertising cookies. You can control cookies through your browser settings.
We use the information we collect to:
Where the GDPR applies, we process personal information on the following legal bases: (i) your consent (for newsletters and non-essential cookies); (ii) the performance of a contract (for active client work); (iii) our legitimate interests in operating, growing, and improving the studio (for general enquiries and analytics); and (iv) compliance with our legal obligations.
We do not sell personal information. We share information only in the following limited cases:
Reach 01 is based in the United Kingdom. Some of our service providers operate in the European Union, the United States, and other jurisdictions. Where personal information is transferred outside the UK or EEA, we rely on standard contractual clauses or other lawful transfer mechanisms.
We retain personal information only as long as necessary for the purposes set out in this policy. Enquiry information is retained for up to 24 months. Client engagement records are retained for 7 years from the end of the engagement, in line with UK accounting and tax requirements. Newsletter subscriber data is retained until you unsubscribe.
Depending on your jurisdiction, you may have the right to access, correct, delete, or port your personal information, to restrict or object to certain processing, and to withdraw consent. To exercise any of these rights, email privacy@Reach01.com. We will respond within 30 days.
We use industry-standard technical and organisational measures to protect personal information, including encryption in transit, access controls, and regular review of our security posture. No method of transmission or storage is 100% secure, but we work hard to minimise risk.
Our services are aimed at businesses and professionals. We do not knowingly collect personal information from anyone under 16. If you believe we have done so in error, contact us and we will delete it.
We may update this policy from time to time to reflect changes in our practices or in the law. We will post the updated version on this page and update the "Last updated" date. Material changes will be communicated to active clients directly.